Contacting Technical Support
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Phone:
+44 (0)207 060 6601 |
Fax: +44 (0)207 060 6602 |
E-mail: support@e3sciences.com |
Support
Technical Support Personnel are available to answer any of your questions concerning the installation, maintenance, and performance of the product(s). In the event that you have a question or a problem and are going to contact a Technical Support Representative, please have the following information:
- Your Product Release Level
- Your Operating System Release
- A short description of the events that lead up to the problem
- The exact number and text of any error messages and/or ABEND codes associated with the problem.
If you contact us through the above e-mail address, you can expect a response within 24 hours. In addition to the previous information, please supply the following information:
- Contact Name
- Organisation
- Phone number where the contact may be reached
Contacting Technical Support
After Office Hours
If you need technical assistance outside of normal business hours (M-F 8:30 - 5:00 GMT) you can contact a support technician by:
|
Phone:
+44 (0)207 060 6601 |
A support technician will contact you back within 1 hour. If sending an e-mail, please include the information requested and outlined in the above.